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Anony****
COMPLAINT: Our Model #F2450M was installed in Sept. 2022. Upon installation we observed smoke coming out when we opened the firebox. This happened even after a 2-hour good burn. In Jan-Feb we used the wood stove for 21 days. Over time the smoke emitted into the house increased until we had to call the Fire Dept. because our CO2/Fire alarm was screaming FIRE, FIRE. They determined we did not have an active fire. Had the installer come out, the spark arrestor was completely blocked with soot particles. They removed it and started a new fire. Smoke is still coming out of the firebox when the door is closed, and when opened to restock the wood smoke still pours out. Our eyes sting and our indoor air is polluted with smoke. Opening the windows and doors do not remove the smoke from our house due to its density. It is an extreme health hazard! Per our installer the flue height is correct, we have the air kit installed, are burning bone dry wood and follow all the mfg's directions in using the stove. This stove is still under warranty, and we have a lemon. There is something wrong with the operational ability of the stove; faulty part(s) or improper construction of the unit we have. We have spent $8,000 dollars on the stove and installation and are extremely aggravated and disappointed! BTW-Did I mention we have 30+ years with 2 Stricker stoves and never had this type of problem.
3 years ago
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Regency Fireplace has a 4.0 average rating from 579 reviews