If you're looking for a reliable long lasting unit with a "lifetime warranty ", DO NOT consider this company. Their products are inferior. Their customer service is the absolute worst. Our wood burning FP90B unit lasted 3 burning seasons. Developed large structural cracks in the fire box. ( lifetime warranty). After months of getting the run around and persistent following up, finally had a second unit installed. Labor was on us. That unit is now suffering the same exact issues after 4 burning seasons. The anvils deteriorate with in months and don't hold up. The front vent tube welds fall apart. Went through 2 with in months. The inner fiber walls deteriorate with in 1-2 years.
Regency wants nothing to do with it as they claim there's no warranty on the replacement. The techs are rude, if you can get through, the dealerships are just as bad. Their claim to fame about the greatest warranty in the business is a scam. You've been warned. Worst decision to ever put their product in our home!
1 year ago
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