I registered my Gi33LE-NG unit, installation date June 27, 2024 with additional work on June 28, 2024, by Aggie Mae, INc. The serial number is 591000387. Aggie Mae herself provided a fire inspection report stating that the unit had been installed according to code and to your specifications. The purpose of the unit is to provide heat to my home in the event we have an electrical power outage, as all other heat in the home is electrical and we have very cold winters in Western New York. I have repeatedly emphasized to Aggie Mae that safety is critical and this unit must not present a fire hazard to the home if used for the intended purpose. Yesterday she gave me the owner materials to read that you provide with the unit. She told me that I needed to read it. I did. Here is my concern: In every test run of the unit, the wooden face of my fireplace begins to heat up within 10 minutes. I make them turn it off. Aggie Mae keeps insisting that "its alright". I don't think it is. She herself determined the entire installation process and all dimensions for tile, unit placement, etc. The face of the fireplace, formerly used as a woodburning open chimney unit, is wood. There were never any overheating issues while it was a woodburning fireplace. She initially decided we needed a 4" tile frame around the gas firebox. The mason she hired for this job upgraded that to 6 inches. A marble hearth was installed at my request. Aggie Mae reads your specs by the diagram on the back of your "instruction plate" that shows distance to the mantel from the floor as the "flammable materials" spacing. I read your specs as flammable materials means any flammable materials. According to her, the wood facing of the fireplace that heats when the unit is lit is perfectly ok. I don't think it is. The total cost of materials and labor for installation of this unit was over $10,000. It was intended to provide a safe alternative heat source for my family. I do not believe that the unit is safe as installed because of potential fire hazard. Please advise me as to the correct interpretation of the unit specifications. I am concerned for my family's safety. I haven't been able to figure out how to get in touch with a manufacturer rep by phone or email to get the answer. Your website says to go to the dealer first. I did. I don't think she is competent.