Lee
I have personally had the worst experience from any single company I have ever dealt with from REGUS. If you are reading this now considering moving into a Regus office, believe me when I say, if you do, you will 100% regret it. Don't do it. A short summary of an incident that happened: Signed up to a Virtual Office (Separate from where my Regus Office was located) This was set up by a new area manager who had no experience in using the system. The long and short of it was I had been signed up for 3x virtual offices by mistake. A mistake the area manager held his hands up about. I was told not to worry and they would resolve it. 11 months later I am STILL being harassed and bullied by their accounts department, Solicitors and debt collection agencies in regards to debt that had accrued from these VOs that event to this date the area manager agrees, he made a mistake. The problem Identidied is their account department is based in Barcelona. The UK has no authority to make ANY decisions when it comes to account cancellations no matter how high up in the company they are. The Aera manager literally give zero f*cks about you as a person. they care about getting a deal and hitting their targets. So when this area manager made this mistake, no one cares as this would take time away from them hitting their targets. The distress this has caused me, I have had my company blacklisted. I have literally spent over 35 hours trying to resolve this, to be told one week that everything has been sorted. to the next week receiving another phone call from a debt collection agency. NO Manager will reply to any of my emails anymore as they know they cant do anything. Crazy how a company can get away with this. I am now in the process of taking Regus to small claims court. I moved out of my Regus office because of this incident.
4 years ago
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Regus Business Centres has a 4.4 average rating from 449 reviews

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