“Awful company I have more than 5 rooms with them
Staff are horrible
Money sucking company with no ethics
Someone should bring them down
The CEO should be ashamed of his company
Money grabbing vultures”
“Terrible experience with onboarding and customer service. It felt sketchy and rude, and I felt very taken advantage of. The office was dirty when I arrived – I had to wipe down crumbs and dust on desk. Do not recommend it.”
Hi, Thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
We are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities so it’s disappointing to read your comments.
From looking at your previous contact with us I see there was some confusion with your opening invoices. Our monthly invoices are billed monthly in advance with a due date of the 15th of the following month. It is worth noting that all of our customers are billed at the same frequency so our existing customers would have received and paid their corresponding monthly invoices prior to you signing your agreement. I’m sorry if this was not clear to you.
The maintenance and cleaning of our facilities are also very important and I apologize if you feel we fell short on this occasion. Regardless of the reason, I understand how frustrating it can be. I have investigated this with a senior member of the local team and have made the relevant inquiries to put matters right, but most importantly ensured appropriate steps have been taken to prevent similar situations from arising again.
If you need further support, please feel free to contact me at Lorraine.Brule@regus.com.
Best regards,
Lorraine Brule
Global Customer Service at Regus
“Great staff in the center. Gelo, the Community Manager is very professional and always ready to answer our email. One of the reason why we renewed our service in Regus.”
“I had issues with my billing at Regus and despite challenges in getting it adjusted, I must make a special commendation to the assistance received by Grace (who is an excellent office manager) and Georgina (her manager). Once it was brought to their attention they ensured it was dealt with immediately. Their quick response, understanding and assistance left me no choice but to give Regus a 5-star rating. Grace goes above and beyond for her tenants.”
“Nick and the team are great! Very responsive to needs, questions, and issues. They are very professional and maintain a high level of cleanliness and an inviting office environment. Thank you for all you do.”
“I am on a full month of being at Regus. Everyone is courteous and Laura and Rachel are friendly and helpful. The office area is clean and neat and always feels welcoming.”
