“Awful company I have more than 5 rooms with them
Staff are horrible
Money sucking company with no ethics
Someone should bring them down
The CEO should be ashamed of his company
Money grabbing vultures”
“Terrible experience with onboarding and customer service. It felt sketchy and rude, and I felt very taken advantage of. The office was dirty when I arrived – I had to wipe down crumbs and dust on desk. Do not recommend it.”
Hi, Thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
We are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities so it’s disappointing to read your comments.
From looking at your previous contact with us I see there was some confusion with your opening invoices. Our monthly invoices are billed monthly in advance with a due date of the 15th of the following month. It is worth noting that all of our customers are billed at the same frequency so our existing customers would have received and paid their corresponding monthly invoices prior to you signing your agreement. I’m sorry if this was not clear to you.
The maintenance and cleaning of our facilities are also very important and I apologize if you feel we fell short on this occasion. Regardless of the reason, I understand how frustrating it can be. I have investigated this with a senior member of the local team and have made the relevant inquiries to put matters right, but most importantly ensured appropriate steps have been taken to prevent similar situations from arising again.
If you need further support, please feel free to contact me at Lorraine.Brule@regus.com.
Best regards,
Lorraine Brule
Global Customer Service at Regus
“As per the reports below, they lie and use very underhand tactics to make sure they get as much of your money as possible. Don’t trust anything they tell you or write to you, they will still send you the same contract and ignore any agreements written. Frankly you are being conned and they know that you will not want to take on a multinational PLC. DO NOT TAKE OFFICES WITH THEM you will regret it. Look on Trustpilot and Twitter and Glassdoor. One person could be bitter, but hundreds of clients and ex staff!!”
“If you care about your stress, your money, your time, your family you should AVOID this company at all costs!!!
This company and their services are like a VIRUS, like COROVA VIRUS if you want as it does not matter how bad you want to finish with them and how many emails you are sending to them they are ignoring everything lying and cheating on you every single moment, doing things behind your back and having a rip off strategy of lying, cheating and avoiding the truth even if you have back on wait proofs! Is like them all the time and even if you have proofs is still like them as they will constantly ignoring what you say!!!
I have paid to this company £53,393.54 pounds in their accounts!!!
They have provided me just stress in the last 18 months and now even if I have provided them notice since 9 December for a contract ending on 31st May they are still trying their dirty tricks to cheat, lie, still money and provide nothing but stress, lies, trying once again cheating and stealing on me things that are illegal in a modern world and a country like UK. We are not in jungle!!!
REGUS / SpacesWorks ignoring notice with 6 months before the contract, ignoring video recorded with the links from their emails does not work, ignoring that they locked the office to a last month pregnant woman leaving her 4 hours in front of the door, never transferring my deposit from the other centre, ignoring 18 months of emails of complains and poor customer service! Cheating, lying, illegal, no dignity, no limit, no morals, no ethics!
They are deleting every post and block every account you complain in social media! They cannot block and delete the Trustpilot showing 4000 Negative reviews of customers and how illegal they are "Providing" offices in the UK without having anyone checking on them and on their illegal activity cheating and stealing from people that are working hard for their families.
#regus #RegusGlobal #Regus_UK #spacesworks #Liars #Shame #dignity #Respect #COVID__19 #coronavirus
#reguslondon #corona #london #regus
How come you have NO dignity, no respect, no limit? I have told you since 9 December 2019 (with 6 months before) that I do not want to renew any agreement that is ending 31st May and I even have your confirmation!Why you try to extend an agreement without my agreement?
What you don't understand from this paragraph in plain English sent to you on 9 December 2019?
"Once again to confirm in order to avoid unwanted discussions at a later stage: By replying to this email you agree that there would be absolutely no changes in our existing contract no extra responsibilities, the rent will stay the same, the length of the contract will stay the same with the end on 31st May 2020, there will be no move fees, no transfer fees, absolutely everything the same."
This is illegal and should be reported!!!
#regus #RegusGlobal #Regus_UK #spacesworks #Liars #Shame #dignity #Respect #COVID__19 #coronavirus
#reguslondon #corona #london #regus”
“My office contract if finishing end of May, regus UK asked me to renew 3 months before the end of my contract, which I did to a month to month basis for after May, I paid for April and not used the office even once due to this pandemic, I am out of work, all sites are closed and you are asking me to pay for May and June as well before leaving you, this is not ethically correct, I stayed home as per government instructions and paid you for April without using the office once, I am giving you the option of paying even May but subject to downgrading my premium to co-working fee but not for June for god sake, you are seating on the contract I signed after May and asking me to pay for it as well without being able to use your offices once as I HAVE NO WORK, you putting your staff in danger by keeping your offices open and justify the request for full payment from small businesses, shame on you.
Btw the option of 50% lower premium for April and May simply pathetic as you are asking people to stay another 3 months after that and pay off the 50% that you lowered for these 2 months.
Your accounts are not reachable by phone so we only communicate by emails and they simply state once thing..once way..our way!!
Shame on you, your support is pathetic!!!”
“They lie, misrepresent, overcharge, threaten and are totally unethical. On another review site they have about 93% bad reviews over the last 12 months just in the UK and that is over 460 reviews in 12 months. They have also had highly unfavourable articles in the Times and Guardian.
They have put one part of the US business in to chapter 11 And one hopes the same will happen here to so the ex customers that they harass are free of this terrible company. DO NOT IGNORE THE REVIEWS.”
“It’s my fault, I should have read the reviews before I allow myself to get involved and pay a painful price for my wrong decision.
Regus: worth £2.6 billion, they make loads of money by taking advantage of pandemic and ripping off small new businesses like me. I set up my new company last Oct and rented 2 desk space at Regus Almondsbury for £454.80/month for 6 months tenancy. They will pressurise you in signing the contract 2 months before the tenancy and demanding 2 months deposit and 1 months rent straight away. Please check your invoice every month and avoid DD, as they keep adding unnecessary charges on your invoice, for example kitchen and coffee use for £48/month when I didn’t sign up or use or drink coffee. Every month, I complained about it, but they still keep adding it on the invoice. When the pandemic strikes, I was on my 11th week, and had to stop working as massage therapist and therefore I cant use the room until the govt allows me too. Regus given me 50% discount for Apr and May in return, they extended my tenancy till Oct 2020. I asked Regus if they can provide more support after May, as I am still not allowed to work and, with no income and not eligible for any financial support. Regus idea of support is to further put me in debt, by offering me 2 months of discount but extending my tenancy till Apr 2021. So far, I have paid Regus for 6 months when I only used it for 11 weeks. At this rate, I will have paid Regus 10 months of rents and only managed to use the room for 11 weeks!!! I was told to get your deposit back, it will take 2 months. They are not making enough money, so they need to get to keep your tiny life savings for as long as they can, so they can live in their luxury lifestyle. I am pretty sure there are ethical landlords around who is not so greedy, so I will avoid this one, if you can.
Actual Rating: -1000 *********”
“If I could give this company negative stars I would. Renting two offices from Regus was the worst business decision we ever made. Their attitude towards their customers was disdainful and to the point of corporate bullying in our experience. Their contracts and administration of contracts was unfair - to the point of unlawful, in my opinion. My business was put through hell and back by this company several times and with many examples. Two examples being 1) serious damage to our property (several hundred pounds) due to a burst pipe in the ceiling. Regus said it ‘wasn’t their problem’. Our office was unusable, yet they refused to give any other space and continued to charge rent. 2) Property went missing overnight in our office. At first Regus denied it, until we threatened to call the police for theft. At that point a note appeared from their cleaner saying he had accidentally broken the item during cleaning. Again, despite written evidence, Regus pulled the ‘its not our responsibility’ card again. We withheld rent until they accepted responsibility (several months.). During this time they changed the locks on our office etc. We again had to threaten legal action and at one point threatened to call the police. I eventually managed to reach a Director in the city of our office. (This is no easy task - Regus customers will be familiar with the fact that no customer facing staff member has any ability to actually provide any customer service at all. Instead all they can do is say ‘call the Account Helpdesk’. Any customer who has done this knows that it takes weeks to get any response, and most responses are brief and show absolutely no understanding of the issue raised, or desire to actually resolve it.) . During a call to the Director, for over an hour I was shouted at, to the point of verging on abuse. The Director did not follow up on the call or reply to further emails. These are only two examples - of which we had well over 15 during our time as a Regus customer, ranging from overcharging rent to serious data protection violations and everything inbetween. On the floor of our office I could not find one other customer in my whole time there who wasn’t experiencing problems and wasn’t disgusted at the systemic attitude of Regus towards its customers. Everyone I ever spoke to was counting down the time until they could leave for another provider. Nasty company - and it deserves Karma to catch up with it soon. I would thoroughly discourage anyone from going near this organisation, your life will be made hell and your business will be driven into the ground if your experience is anything like mine and all other Regus customers I’ve ever spoken to. Part of the reason for leaving a review here is that Regus delete all criticism from their social media. In my experience, putting something negative about their company leads to a ‘we’re really concerned, please contact us at... email.’ Type of meaningless customer service reply. This happened several times during my contract. After emailing the given address each time, no reply would be received, so I’d follow up on their social media again. At this point all previous posts would be deleted and the social media account I was using would be blocked from making further posts. This company has no interest in providing reasonable customer service, and even less interest in changing its approach to customers.”
“I have personally had the worst experience from any single company I have ever dealt with from REGUS. If you are reading this now considering moving into a Regus office, believe me when I say, if you do, you will 100% regret it. Don't do it.
A short summary of an incident that happened:
Signed up to a Virtual Office (Separate from where my Regus Office was located) This was set up by a new area manager who had no experience in using the system. The long and short of it was I had been signed up for 3x virtual offices by mistake. A mistake the area manager held his hands up about. I was told not to worry and they would resolve it. 11 months later I am STILL being harassed and bullied by their accounts department, Solicitors and debt collection agencies in regards to debt that had accrued from these VOs that event to this date the area manager agrees, he made a mistake.
The problem Identidied is their account department is based in Barcelona. The UK has no authority to make ANY decisions when it comes to account cancellations no matter how high up in the company they are.
The Aera manager literally give zero f*cks about you as a person. they care about getting a deal and hitting their targets. So when this area manager made this mistake, no one cares as this would take time away from them hitting their targets.
The distress this has caused me, I have had my company blacklisted. I have literally spent over 35 hours trying to resolve this, to be told one week that everything has been sorted. to the next week receiving another phone call from a debt collection agency. NO Manager will reply to any of my emails anymore as they know they cant do anything.
Crazy how a company can get away with this.
I am now in the process of taking Regus to small claims court. I moved out of my Regus office because of this incident.”
“"Ignored" - Regus completely ignore you, their customer service team is rude and doesn't want to hear from you. They hope to ignore you and that you will go away. Their reception team was consistently rude not only to me, but my team and visitors to the building. Clearly Regus have a rotten culture, I can't see how else their staff could be so rude. On numerous cases they charged my account with services I hadn't used without my consent. I am now fighting to try and get a refund of these charges and am completely ignored. The offices are clean but walls are super thin so you can hear everything from your neighbours. Avoid, Avoid, Avoid at all costs!”
“Larger meeting rooms are pretty small. I have reserved large 10 people meeting rooms from two different locations and on both occasions, the room has been very small. Seats for 10 people yes, but still. And no windows! People get bit claustrophobic if there is no windows on the room... Not good.”
Hi Timo, I appreciate you taking the time to comment.
It’s thanks to feedback such as yours that we can improve the services we provide to our customers. I’m sorry to hear of your dissatisfaction and sincerely apologise if the meeting room you booked to not match your expectations.
The configuration and positioning within the centre vary from location to location and our local teams are available to answer any questions you may have prior to making a booking. You will find their contact details on the booking section of your online account.
A member of the team where you held your meeting has contacted you to discuss your concerns and should you require additional information, please do not hesitate to contact me directly at Michelle.spire@regus.com.
Kind Regards
Michelle Spire
Assistant Global Customer Service at Regus
“I rent 3 offices from Regus in 3 cities. When I renew my lease for a second year they added another deposit without mentioning it when negotiating the renewal. Their response was that was a promotion that is no longer valid. So they pulled a bait and switch. They got me in on a lease with only one months deposit and after a year of on time rent payments sneak in another month's rent in the form of a deposit. I guess leasing 3 offices from them is meaningless. Next year I will be moving all my offices!”
“Admin team impossible to reach, common spaces are too scarce and small compared to the number of people working there, it often makes it very complicated to have a call or a quick meeting outside the office. Their salespeople will lie to you without an hesitation (for example, promising direct sunlight in the office).
My team would rather work in a cafe, at least it would be cheaper and the management team would be helpful.”
“We were lied to on the call when we enquired. They will not provide the calls. You can't view all the Ts & Cs as there are broken links. If you try to complain you get passed pillar to post. There were plenty of other options for a business address with less hassle. We thought Regus had a good name so decided to go with them. We are nearly 2 weeks into trying to get this resolved and are getting nowhere”
“Absolutely nothing positive to say. They lie, cheat, overcharge, don’t return deposits and worst they simply. They reply to criticism on Trustpilot with the name of a lady that actually doesn’t exist and act as though they are helping, but actually do nothing. Absolutely hundreds and hundreds of real genuine negative reviews. Be aware that they put up reviews which are INVITED too. That means that they has been asked by Regus to put a review. I prefer encouraged as a slightly more accurate description. Organic reviews which are just normal customers who feel compelled to put a review because of the way they have been treated. If you look at this you will see that over 90% of review are 1 star. Don’t ignore them!”
