I have enjoyed my subscription to reimage this year. Recently I was having a frustrating time with my scanner, understanding CyberGhost and concerns with renewal of subscriptions. Today I rediscovered how easy Chat on your site works. Eunice S has taken care of the items that were causing me concern. She has completed a Laptop check, explained what she did and what it means. I feel that I can continue using my computer safely and correctly. Best of all Eunice has encouraged and assured me that a monthly call/chat to Reimage and a computer check up is something I should be doing.