This product is a ripoff. The "Help Desk" loaded my new subscription when my old reg key wouldn't work although I have months until its renewal. I downloaded the new program because I had an error message saying several (.dll) files were corrupt. Then they ran a "special" program and (amazingly!) found several threats. They then offered to resolve them but it would cost $300, $400 or $500 depending which plan I chose. I asked if this was optional and was told 'no if I didn't choose one of the programs they couldn't help at all'; I chose the least expensive. Six hours and two technicians later they still hadn't solved my problem although I kept telling them they'd downloaded the wrong drivers. Finally, I downloaded the correct drivers and, guess what? My problem was solved. They then asked if there was anything they could help with. Give me a break! They apparently use a third party (Restoro) to handle problems but they appear a bit unsure of what they're doing. They have lost a loyal customer for the sake of $300.00. Jack Sullivan