The program did eliminate some of my malware and issues. However it operates a bit of a scam in that you must call them to finish install. The option to finalize install is missing the cell to enter your key code so you must call. That call took ONE HOUR and became unpleasant and even became heated. After they build trust and confidence they jump into high pressure sales and even get NASTY with you if you push back!! Also mislead you with information for the sake of getting you to buy more services from them. Sales rep actually made statements like ” If you would just listen to me then I could explain” “If you would not interrupt me I can give you other options” I was not interrupting – I was responding to her questions or comments but she didn’t like that I was not agreeing to pay more money so she got rude. AVOID this scam to get more $$ out of you.