i could not print out my files.. i called reimage and anthony answered and grassman and anthoney discussed his issue ....he was able to show me how to print them ...anthoney was polite , quick, and knowledgeable ...he pleasent talking made the leson enjoyable ..reimage you did it again ...you have the best computer genuises and i will cont to tell my family and friends about your expert employees ..reimage its guys like anthoney that represent you and make you look good ...we have a saying that your only as good as your help ....well with anthoney he brings reimage to a ten star company and he made this lesson enjoyable ...greatful, greg grassman deeck, delaware county pa. usa