In the beginning she was very nice and helpful but when I said I had to check my budget and do some research things changed. She wasn't rude but would not take no for an answer. She was as bad as Kirby sweeper sales men. I just wanted to do some research before I committed, make sure I had the funds to do it, which I didn't, and would call them back the next day. Obviously they had some thing to hide because she wouldn't take no for an answer. They were already in my computer and I felt I had no other choice, plus I had been on the phone for 90 mins, it was late and I was tired so I picked the cheapest pkg. It does run better but I'm afraid to use it because I couldn't afford to buy what would protect me from getting the virus again.