1st. No one gets 5 stats, as there is always room for improvement. I am very hard of hearing, need assistance to hear non English, when they speak with a rogue, as she did. Sasha as she claimed her name, was over pushy with product, once she started her sales pitch. I have learned a lesson, it was an overseas purchase. I am not happy with that, but its done. I'm not on much, and when she called last evening, I don't being lied to. I recognized her voice. Claimed she was from a bank! No she wasn't. Now Alvin , who fixed the issues, I had not one bit of problem. He was very polite and definitely a pro!