When I was able to complete my computer repair with ReImage, the technician was MOST HELPFUL. Thank you, Tyronne! He was patient, listened to my needs, and was able to clearly inform me of instructions on my end, even when we had a difficult time logging on at first because of the errors on my end. He took over and fixed everything, then asked if there was anything else. Great job! Only minus one star because it took me 3-4 days to get the appt scheduled and I had to contact them, rather than the other way around, even though I was ready several times when they said they'd call. Nevertheless, it's fixed and it was relatively painless. Thanks again.