What went wrong? I did explain to the consultant that I was 84 years of age and I might have some difficulty responding quickly to some questions. I was not able to respond to request for full approval of the request for full access to my PC, simply because I did not understand how that access could be authorised. I needed some direction as to how the authorisation could be implemented. Two screens were displayed, but it was not clear which screen I was intended to use. Your records will indicate the period of time that I waited for a verbal response to my query. I followed up after some time, your records clearly indicate the length of time I waited. I phoned again and the problem that had disrupted my efforts over a period of 24 hours, of which less than one hour was involved in discussion with two of your consultants. I am very happy with the response and solution provided by the second consultant. I will highly recommend your organisation to any one who might question the quality of your support staff. I will not add a photo to this review. Thankyou! Brian Maunder