To start out they were great. But as time progressed and problems kept popping back up, I then started having issues with getting in touch with people ? How is that ? especially when you agree to pay over $600 for "World Class Tech Support" ???? nothing world class when you have to call about 1/2 dozen times and get nobody to call you back.....nothing world class when someone finally does call you back and they don't answer and then hang up on you ?....nothing world class when you try to call them back and get no ring which then eventually changes to static and an operator cutting in saying that there was a bad connection ? nothing world class when you decide to look up another nr. for Re-Image on google and find a whole bunch of bad reviews about them online !!! I finally found a 213-275-3200 which eventually got me through to someone. DOn't use the 855-552-7463 that's worthless !! Anyhow eventually the problem on my CPU finally got resolved by getting rid of a bad McAfee app off my computer. I'm now using AVG which is a much better anti-virus/malware/protection tool for my windows 10 computer. I'll keep Ghost on their to change the IP address every time I boot up.