After reading all the great reviews I decided to purchase a license key to clean up my computer but after I submitted my purchase it said processing delayed and that it was being manually submitted and will be completed within the next hour. I waited that hour and still I received no email so I called and was told they put a work ticket in to expedite the process and to give it an hour. I again waited another hour and again no email so I called and was told that the department that processes payments was not available on weekends. My purchase was made on Saturday morning and I was told that they would process my payment on Monday so I canceled that order and the representative told me to try and repurchase it and it should go through. For some reason I decided to take that advice and repurchase the license key but again it went to processing delay so I had to cancel the order. I am disappointed that I was unable to get the product that I ordered but the customer service representatives were helpful and polite.