Purchased Reimage to hopefully fix a Windows Update error problem. After purchasing and running, it did not fix the problem. I immediately submitted for a refund. Got an email for Cleverbridge (im guessing their billing company) that stated they don't give refunds and that they only will not renew subscription and they can't refund me for the product I purchased. SCAM all over the place. I then called reimage's "VIP" service line. After explaining my issue and giving her my conact email and number, I said "Ok, thank you. Now just to clarify, this is what happened" and I proceeded to run through the process of what was going to happen on their end. The "customer service representative" then RUDELY disregarded my request for confirmation that I was making the proper steps for the refund and basically HUNG UP ON ME. DO NOT PURCHASE from this company. Still waiting to hear back from them about my refund.