T H
Awful service, please be aware. Rude, negligent and near to a scam as I was ignored on requests for legal advice throughout and eventually paid £1680 solely for someone to add documents to an online portal (anyone can do) which they wilfully delayed for 14 weeks. I spoke with Andy Tieu first who continually forgot to email the items he promised over the phone and delayed the process weeks as he did not start our case. We were allocated to Anna Foley who ignored our questions and did not start the application and then left the company. We had to call and chase and spoke to Joseph who started our case, reassured us and allocated a new solicitor who again refused to contact us and we had to chase again, losing over a month. Neeru Dhanda was incompetent and inexperienced as we had to re-send all of our documents and explain the case again where she made multiple errors and refused to give any advice. She only served to add documents online and still made errors, forgetting to even provide the online portal for me to supply documents for weeks. Zarish Adams was meant to oversee this as a senior but ignored all contact throughout. After 14 weeks of delays I had to apply for an urgent priority appointment on the advice it would be in a week but it was a month away and I was charged even more. Finally, I still did not receive the full visa applied for and received no explanation why. Also no response on a refund promised by UKVI. This cost me £1100 extra due to delays and they are still withholding a refund of £780 from UKVI to me. Ignoring all contact since and refusing to allow me to speak to management or acknowledge any issues. I need to lay a complaint and get the money UKVI will refund me but they won't allow it. I have paid £5,360 for 14 weeks of delays, no legal advice, being ignored and receiving only half the visa applied for after doing all the work myself. This would have cost £1,913 and taken 8 weeks without these solicitors. Please do not use.
7 months ago
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Reiss Edwards has a 4.9 average rating from 127 reviews

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