I was not impressed with the customer service I received today February 23rd at Reitmans, Market Mall in Calgary. I have always purchased the same iconic black pant in a size 8 regular for many years now. The last 2 I bought did not fit the same after washing them. They were defective in that it changed its shape and the crotch was too long and did not fit the same at all. I decided to let them know where I purchased them that I can’t wear them because of that reason. The salesperson with the number 888888 said she would give me store credit which was fine with me. She had a horrible attitude stating that I kept changing the reason for the return in fact I had only mentioned that that were defective and did not fit the same after being washed. After giving me the store credit she did not acknowledge me when I thanked her not once but twice. The reason she put on the return was ‘does not like’ which is not correct either. Unbelievably poor service, you only get good service when you purchase an item which is wrong. I have always shopped at Reitmans but won’t be going back!