“I wish there was a way to give a zero. I have been a regular at Reitman’s for years. The store is my go-to for work pants. I have purchased many of the Iconic pants. I purchased 2 pairs on sale. I didn’t really need them but took advantage of the sale. Unlike previous pants from Reitman’s, these were made of material that doesn’t hold its shape, unlike the usual pants I have purchased. They seemed ok until I wore them, then turned into BAGGY pants. The problem is I didn’t wear them right away. By the time I did and tried to return them, too much time had gone past. they refused to consider them defective for a return. Both at the store and at customer service, but not before getting me to do a bunch of running around for receipts and pictures. WILL NEVER SET FOOT IN THIS STORE AGAIN !!”
“I recently had a great customer service experience at Reitmans in Barrhaven. When the wrong item that I ordered online arrived at my door, I had to go into the store to rectify the situation. Brittany couldnt have been more helpful and proactive. She sorted everything out and was very sympathetic to my inconvenience, giving me a 10% discount for my troubles. The problem had nothing to do with her, yet she took it upon herself to make up for the error and represented Reitmans with great professionalism.”
“I like their clothes but the website it actually the slowest one in existence! Its sooooooo frustrating. Also it crashes whenever I click on my wishlist. I tried reaching out for help and they were like *shrug*.”
“I went into reitmans store in Stonebridge, Saskatoon, Saskatchewan today - nov. 15. Two employees working - neither one acknowledged me. It was not a busy time. Music was blaring. I was looking for a specific item and had to check stock myself. Did not purchase anything. Will not return.”
“I ordered a Bra on line. When I finally got it, it was a different size to what I ordered. I tried for over a week to get hold of someone to help me with the return. I eventually got a someone who emailed me to tell me that they didn't have the size I wanted so they sent me another size. WTF. I noticed on the return label that they then charged me for the return shipping on my credit card - without my consent. Seriously?! Their website terms even state that they pay for return shipping if the wrong item was shipped. I will never buy from them again!”
“Sizing is ridiculous. I ordered 2 tops extra small petite. The tops are huge more like a large or extra large. The length was way past my bum too. So disappointing……never again.”
“A former employee of reitmans and yes I'm sore about how I was forced to give my 2 weeks notice
Last October I was in a car accident (not my fault) and reitmans was nice enough to accommodate my winter schedule as I was scared to drive to and from work (from millet to leduc) without a driver
I just recently accepted a job in the town of millet which changed my availability back to weekends only with winter coming I assumed my availability would still be ok, don't ever assume
Management/district manager agreed that my availability was not accommodating for the company.
I was told if I could not commit to 3 days a week they couldn't help me out.
So if I decided to only do weekends through the winter I would have been left without a job if I didn't help myself out be getting a new 1 with the commitment of 3 days a week
This is very obvious that I would have been left high and dry from this company
Now don't get me wrong I loved working for reitmans but since the customer service rules have changed it is very hard to be customer oriented
For example, employees are suppose to interact with customers holding no clothes opposed to a customer holding 10 items as THEY have already committed where as the customer with no clothes needs to be introduced to new items and give them multiple add ons but if there is no customer service for the committed ones, why would they come back.
The problem is if you're not 100% customer oriented then why are you there?
You know I wasn't even offered to be demoted so I can keep my job there to 1 or both days out of the weekend ( I would have been ok with that ) but not even considered by management as we all know that management or anyone for that matter to live off 1 pt job, I needed a 2nd pt job just to make ends meat
I will miss all of my customers as I know they will miss me
When I went to work I gave 150%, and got nothing in return when all was said and done to the ending of my employment
Forced out, just not fair!”
“I ordered 2 tops from Reitmans Canadian website. They were actually Allegra K tops & not Reitmans. I tried to return one of the tops & Reitmans doesn't recognize the Order # & instructs me to contact Allegra K & Allegra K says you can't return anything to them unless it was bought from their website & NOT REITMANS.
EXTREMELY POOR Customer Service.”
“Be carefull about letting them order clothes from the store for you over a month out my jeans and my money Customer service tells me they cancelled my purchase at the time and there for I didn’t pay for them this is a lie I PAID very frustrated customer service wants me to go into the store and fight with them I thought Reitmans would be better then this this will never happen again Beware the store was Chatham Ont”
“I went in to reitmans and i had a small issue and Valeria was so amazing in assisting me solve my problem, she was quick,helpful and very pleasant to deal with.Keep up the great work.
I will be back hopefully i will see her again.”
“Bought items totalling $155 and then a day later went 40 % off.. I am so taken back because I had emailed the day of the sale not knowing that it needed to be dealt with in store. So when I received the info to return to the store to address the price adjustment the flash sale was over and told I was no longer eligible, since a few days had past I wore two of the shirts and brought the other two in with receipt. This was still not sufficient because the sale was no longer happening, and I had worn two items. Well of course I wore them I just bought them. I didn’t want to return them I just wanted the price adjustment.
You expect every customer to wait ten days before wearing their purchase in order to receive any price adjustment or this is just the way the store does business so it doesn’t have to address price drops.
I am sincerely disheartened both by the treatment when I went into the store and this policy that will make most people ineligible for a price reduction because I wore what I purchased, after I bought it. That’s slimy business.
As for the conduct of the staff , who was apparently on the management team there, I was absolutely appalled at the dismissive attitude and inability to problem solve. Forgive me if I am wrong but is customer service not a key aspect of customer retention and honouring price adjustments in a reasonable way so they don’t feel ripped off when and if returning to the store?
Stephanie”
“I purchased a sweater online and it was processed right away with the message that the delivery was the next day! 2,5 weeks passed with no delivery. After I inquired about the status of my delivery, they said that was normal and if there is no delivery in next two weeks to contact them again.”
“I was not impressed with the customer service I received today February 23rd at Reitmans, Market Mall in Calgary. I have always purchased the same iconic black pant in a size 8 regular for many years now. The last 2 I bought did not fit the same after washing them. They were defective in that it changed its shape and
the crotch was too long and did not fit the same at all. I decided to let them know where I purchased them that I can’t wear them because of that reason. The salesperson with the number 888888 said she would give me store credit which was fine with me. She had a horrible attitude stating that I kept changing the reason for the return in fact I had only mentioned that that were defective and did not fit the same after being washed. After giving me the store credit she did not acknowledge me when I thanked her not once but twice. The reason she put on the return was ‘does not like’ which is not correct either. Unbelievably poor service, you only get good service when you purchase an item which is wrong.
I have always shopped at Reitmans but won’t be going back!”
“Reitmans is the worst to deal with when it comes to customer service and package related issues especially when dealing with a lost parcel. My package got stolen from community mailbox and Reitmans didn't even open a claim with Canada post. There customer service agents are very unprofessional, rude and have no knowledge. I would never buy any clothes from them in future.”
“They sent the wrong item from their RCL marketplace and have not helped with the return or refund. The website was useless, customer service witched agents, put on, they hung up and did not follow up. The store would not accept the return because the item code is not in their system. It has been impossible for over three weeks to return the item. I will not buy from Reitmans again.”
“Just came from Selkirk .mb. Store
Sat am 1 girl working by name of Marcella. Very unfair. The girl is run off her feet. Shame on you Rietmans. Its Christmas time to boot.”
“I made an order online on Sept 15,2023. The full order amounted to $48.84. I was charged $7.95 shipping. I was short the required $49 purchase to receive free shipping. I was 16 cents short on my order to receive free shipping thinking the shipping was free. I made a call requesting a credit for the $7.95 shipping charge. I did explain that I thought it petty of the company to have charged me this. I had just made a purchase of $298.22 on Sept. 23. Because I was refused the credit I asked for I will
Return all of the purchases I made this month. I don't need anything bad enough to keep the merchandise after being treated this way.”
