“I went into Reitmans in South Point in South Surrey hoping they had black dresses as i needed one for a funeral. I was met by Elli, with a warm greeting and she helped me right away. They gave me a dressing room and helped me with my black dress but also a white sweater...I cant say enough about Reitmans. I have bought so many clothes there and have enjoyed wearing them. The quality has been amazing!!!! Some have lasted 3 summers and still going strong. Thankyou Elli for doing a great job!!!”
“Francine helped my friend and I today. She must have spent a good hour with us, helping us pick out various sizes and Color’s. Her opinions were valid and welcome. I have never experienced someone like her. I get I had a personal shopper. (Did I mention she was also helping others?)
Store #1058 at south pointe mall in south surrey/white rock, bc on may 8,2026.
Your cashier 453126 was astounding im compiling all our different discounts.”
“Please bring in more colour. It is spring and summer time. I want to see warm bright clear colours. Everything is often muted and in shades of grey black and maroon. I’d buy more if your colour selection was better not everybody wants to wear black all the time.”
“Standing in line waiting to pay for my item 15 minutes and counting 2 people at cash helping a large return but no one to check me out. The item is very nice, service at cash not so much”
“I stopped shopping at Reitmans. Use to be my go to place as a Mature female and also had Plus size. Now it caters to the younger generation who have never and still don't shop at Reitmans. You have lost all your customers. I have been in a few times this year and there is absolutely nothing that appeals to me anymore. I don't shop here at all anymore”
“Reitmans has gone downhill and no longer caters to the mature women. The tops are all belly tops much too short for the average woman, plus the material is so tight with no give. Won’t shop there anymore as it’s so disappointing. Oshawa stores are terrible”
“Reitmans at WEM is the worst store in Edmonton, a lady who works at the cash register I so rude, I've never had this bad experience with this store before. I contacted customer service and they said they're going to do something about it. I will see !”
“Mixed feelings about Reitmans. Some of the clothes fit nicely and are well made, but others felt cheaper than expected. Customer service was polite, though the return process was a little tedious. Not bad, but not great either.”
“Reitmans was okay. Found some pieces I liked, but the fit wasn’t perfect. Fabric quality is decent, though not as good as I expected. Returns process was ok, but took longer than I hoped.”
“On 5th Oct, 2025 I visited the Reitmans place in South of Edmonton.
The manager Nel did a great job. She was multitasking so well I.e ensuring that the staff go on lunch break plus helping not less than 4 clients who walked in.
Great job”
“I had a $30 coupon from my previous purchases and made a special visit to Reitmans at Fairview Mall to buy a certain dress that caught my attention and use the coupon if applicable. Regardless of the coupon I wanted to buy the dress. I was not impressed with the staff at the store, they were impatient (the store wasn’t busy) and not helpful almost to the point of being rude. I have ordered clothes online from Reitmans before and knew the process but was put off by their behaviour that I left without making the purchase. It was disappointing as I had went out of my way to make a trip to that store today. Hopefully that was a one off day for them and a one time experience for me as I do love their clothes and expect to continue shopping but will try a different location.”
“Great plus and petite size selections, prices and selections. In-store experience is excellent, with attentive and professional service. Mamal in Mississauga was exceptional sales representative who took time to help each customer in their changerooms, was extremely patient with customer requests, and made excellent suggestions for outfits.”
“Since 1987 and my very first job as a young woman through adulthood, motherhood and those very busy years raising teens, and now as an aging adult, Reitman’s, you have never steered me wrong. Quality clothing both classic and stylish, I feel I have loved every piece I have purchased from you over the last 38 years. Never a regret, your standards have always remained high. I appreciated being able to order online, your sizing has always been consistent however your chosen shipper is unreliable, inefficient and has rescheduled my last three online orders, each one twice. This poor communication, having me wait around all day to be notified, ‘nope, sorry, we expect to deliver it tomorrow’ only to have the same message conveyed at the end of the day the following day. This is very frustrating and makes me regret my online order. I feel your reputation is being damaged by your chosen shipper. Somehow Purolator becomes a reflection of your service, which of course is untrue. Find another shipper please that underpromises and overdelivers as Purolator does not hold itself to promises it makes - and consistently under-delivers.”
“I returned a pair of pants to the store to exchange sizes med to a small. The small was to be shipped to my house. The sales rep messed the exchange up very badly and a supervisor corrected it supposedly. I was given a receipt with an order number. That was on April 23. I received no email from Reitman. I called customer service and the representative said it will be shipped it was their error and I should receive a confirmation email. Again no email. It is now May 11 and 3 further phone calls and a email to customer service and I still have not received any confirmation. No response from customer service. I am absolutely disgusted and disappointed with Reitman.”
“Omg!!! Who is the buyer for this store needs to be fired !!! I unfortunately had a gift card so had to go take a look. Tried 8 things. Sizing completely off!!!! The size large can either be fitting like a 2x or as small as medium or smaller. No consistency no shape. Fabric is like dust horrible and cheap. Nothing flattering. Nothing fits properly. Sizing way off.”
“I have shopped for decades at Reitmans and like a lot of other working women, it was a great place for pants , tops and active wear. Quality was good and it was nice to stroll through the store for sales.
With two other stores i used to shop at going out of business , I took a look at Reitmans. Ordered a tan and black floral pant and a pair of linen blend wide leg
Pants in black. I still own a pair in black and grey from years ago. My go to cruising pants for dinner. Patterned pants were $57 which I only paid because I was hoping they would be a good vacation pants
Arrives today and the floral were a viscose/rayon blend that looked like so cheap, the linen blend pant was nothing like my earlier pairs and the fabric was so thin and cheap looking. Those were $27.99 after two markdowns.
Very disappointed and will be returning to store for refund. There goes another store that I will no longer order from. Cheap fabrics and no longer quality clothing.
I don’t normally send in reviews but it is getting hard to find places for me to shop
(67) So sad…”
“I wish there was a way to give a zero. I have been a regular at Reitman’s for years. The store is my go-to for work pants. I have purchased many of the Iconic pants. I purchased 2 pairs on sale. I didn’t really need them but took advantage of the sale. Unlike previous pants from Reitman’s, these were made of material that doesn’t hold its shape, unlike the usual pants I have purchased. They seemed ok until I wore them, then turned into BAGGY pants. The problem is I didn’t wear them right away. By the time I did and tried to return them, too much time had gone past. they refused to consider them defective for a return. Both at the store and at customer service, but not before getting me to do a bunch of running around for receipts and pictures. WILL NEVER SET FOOT IN THIS STORE AGAIN !!”
“I recently had a great customer service experience at Reitmans in Barrhaven. When the wrong item that I ordered online arrived at my door, I had to go into the store to rectify the situation. Brittany couldnt have been more helpful and proactive. She sorted everything out and was very sympathetic to my inconvenience, giving me a 10% discount for my troubles. The problem had nothing to do with her, yet she took it upon herself to make up for the error and represented Reitmans with great professionalism.”
