“I ordered 2 tops from Reitmans Canadian website. They were actually Allegra K tops & not Reitmans. I tried to return one of the tops & Reitmans doesn't recognize the Order # & instructs me to contact Allegra K & Allegra K says you can't return anything to them unless it was bought from their website & NOT REITMANS.
EXTREMELY POOR Customer Service.”
“Be carefull about letting them order clothes from the store for you over a month out my jeans and my money Customer service tells me they cancelled my purchase at the time and there for I didn’t pay for them this is a lie I PAID very frustrated customer service wants me to go into the store and fight with them I thought Reitmans would be better then this this will never happen again Beware the store was Chatham Ont”
“I went in to reitmans and i had a small issue and Valeria was so amazing in assisting me solve my problem, she was quick,helpful and very pleasant to deal with.Keep up the great work.
I will be back hopefully i will see her again.”
“Bought items totalling $155 and then a day later went 40 % off.. I am so taken back because I had emailed the day of the sale not knowing that it needed to be dealt with in store. So when I received the info to return to the store to address the price adjustment the flash sale was over and told I was no longer eligible, since a few days had past I wore two of the shirts and brought the other two in with receipt. This was still not sufficient because the sale was no longer happening, and I had worn two items. Well of course I wore them I just bought them. I didn’t want to return them I just wanted the price adjustment.
You expect every customer to wait ten days before wearing their purchase in order to receive any price adjustment or this is just the way the store does business so it doesn’t have to address price drops.
I am sincerely disheartened both by the treatment when I went into the store and this policy that will make most people ineligible for a price reduction because I wore what I purchased, after I bought it. That’s slimy business.
As for the conduct of the staff , who was apparently on the management team there, I was absolutely appalled at the dismissive attitude and inability to problem solve. Forgive me if I am wrong but is customer service not a key aspect of customer retention and honouring price adjustments in a reasonable way so they don’t feel ripped off when and if returning to the store?
Stephanie”
“I purchased a sweater online and it was processed right away with the message that the delivery was the next day! 2,5 weeks passed with no delivery. After I inquired about the status of my delivery, they said that was normal and if there is no delivery in next two weeks to contact them again.”
“I was not impressed with the customer service I received today February 23rd at Reitmans, Market Mall in Calgary. I have always purchased the same iconic black pant in a size 8 regular for many years now. The last 2 I bought did not fit the same after washing them. They were defective in that it changed its shape and
the crotch was too long and did not fit the same at all. I decided to let them know where I purchased them that I can’t wear them because of that reason. The salesperson with the number 888888 said she would give me store credit which was fine with me. She had a horrible attitude stating that I kept changing the reason for the return in fact I had only mentioned that that were defective and did not fit the same after being washed. After giving me the store credit she did not acknowledge me when I thanked her not once but twice. The reason she put on the return was ‘does not like’ which is not correct either. Unbelievably poor service, you only get good service when you purchase an item which is wrong.
I have always shopped at Reitmans but won’t be going back!”
“Reitmans is the worst to deal with when it comes to customer service and package related issues especially when dealing with a lost parcel. My package got stolen from community mailbox and Reitmans didn't even open a claim with Canada post. There customer service agents are very unprofessional, rude and have no knowledge. I would never buy any clothes from them in future.”
“They sent the wrong item from their RCL marketplace and have not helped with the return or refund. The website was useless, customer service witched agents, put on, they hung up and did not follow up. The store would not accept the return because the item code is not in their system. It has been impossible for over three weeks to return the item. I will not buy from Reitmans again.”
“Just came from Selkirk .mb. Store
Sat am 1 girl working by name of Marcella. Very unfair. The girl is run off her feet. Shame on you Rietmans. Its Christmas time to boot.”
“I made an order online on Sept 15,2023. The full order amounted to $48.84. I was charged $7.95 shipping. I was short the required $49 purchase to receive free shipping. I was 16 cents short on my order to receive free shipping thinking the shipping was free. I made a call requesting a credit for the $7.95 shipping charge. I did explain that I thought it petty of the company to have charged me this. I had just made a purchase of $298.22 on Sept. 23. Because I was refused the credit I asked for I will
Return all of the purchases I made this month. I don't need anything bad enough to keep the merchandise after being treated this way.”
“These guys are fraud. I placed an order online, never received a package and contacted them so many times. No refund nothing. Never ever going to buy from them again”
“The customer service in the Scarborough town Center is great, I lost my new iPhone in the store thanks to the young lady at the cash register she found it and put it away for me, so that you reitmans for your honest employee”
“My daughter and I went shopping in Goose Bay Lab last week and I just want to say we had a great experience, the deals were great and Melissa was great, she made sure we had a great time and was very pleasant even though pretty busy.”
“I just got my colours read, and found out I should be shopping for pinks, mauves, light blues, and mint greens. Tara at your Orillia Ontario store pulled flattering pieces for me that made me 3 outfits!. She also made sure I got pieces that fit into your sales promos, saving me money. Very happy with her customer service and friendliness.”
“I unfortunately had a bad experience with my recent order. Although I had changed my address on my account page, they still sent my order to my old address. They assured me that canada post would redirect as I had done a change of address with them. It clearly states on canada post website that they DO NOT redirect parcels. Customer service at Reitmans misled me. So now my order has been delivered to my old address and Customer service is saying too bad don't care its my fault for not changing my address, which I did do at the time of ordering. I am out money, no order, they don't care, so I will take my business elsewhere from now on.”
“I went into reitmans today to buy some
Clothes for a mom who fled the Ukraine with her two
Small
Children. The staff went above and beyond to help me and were
So caring and compassionate! I didn’t get their names but it was at the St. Catharines Vansickle location during the day. Thank you sweet ladies for
Your caring compassionate kind assistance today! Forever grateful 💙💛”
