“Unfortunately, Reitmans has really changed over the past few years, and not for the better. As someone who used to be a dedicated customer, I now find myself walking through the store and leaving empty-handed.
The quality of the clothing has plummeted. You're paying extremely inflated prices for garments that feel like Shein quality. The brand has lost its classic, polished feel and instead seems to be chasing fast-fashion trends with cheaper looking fabrics and construction.
I understand the desire to attract a younger audience, but I don't think that demographic is shopping at Reitmans in the first place. Instead, the brand has alienated many of its loyal, long time customers, who are now looking elsewhere for the quality and timeless style they used to be able to count on.
It's disappointing to see a brand I genuinely enjoyed shopping at lose the identity that made it stand out.”
“I have been a long time customer of Reitman's but have issues with the last several collections. Generally there is too much plastic and artificial materials in the clothes. I have had dress pants pill on me after a couple of wearings and gentle washes. Too many shirts with 3/4 sleeves that I bought only to discover I hate the style because it looks like Reitman's is skimping on materials to save money. There are too many baggy dresses that look like maternity wear and too many dresses that look like they crawled out of the 70's boho style. The Hyba sports line is all sweats and resembles Joe Fresh more than anything. Mom jeans ...ugh...! They are trying to do lacy shirts and they all look like they fell out of Ms. Haversham's closet. I spend a lot longer on the site now, not to buy more but trying to just find something. I just placed an order and am keeping my fingers crossed I won't be returning half of it.”
“Standing in line waiting to pay for my item 15 minutes and counting 2 people at cash helping a large return but no one to check me out. The item is very nice, service at cash not so much”
“Reitmans has gone downhill and no longer caters to the mature women. The tops are all belly tops much too short for the average woman, plus the material is so tight with no give. Won’t shop there anymore as it’s so disappointing. Oshawa stores are terrible”
“Omg!!! Who is the buyer for this store needs to be fired !!! I unfortunately had a gift card so had to go take a look. Tried 8 things. Sizing completely off!!!! The size large can either be fitting like a 2x or as small as medium or smaller. No consistency no shape. Fabric is like dust horrible and cheap. Nothing flattering. Nothing fits properly. Sizing way off.”
“I like their clothes but the website it actually the slowest one in existence! Its sooooooo frustrating. Also it crashes whenever I click on my wishlist. I tried reaching out for help and they were like *shrug*.”
“I ordered 2 tops from Reitmans Canadian website. They were actually Allegra K tops & not Reitmans. I tried to return one of the tops & Reitmans doesn't recognize the Order # & instructs me to contact Allegra K & Allegra K says you can't return anything to them unless it was bought from their website & NOT REITMANS.
EXTREMELY POOR Customer Service.”
“Each time I placed an order Inwould receive an email the next day stating items were out of stock. Alternatively it took weeks to receive the additional in-stock items. I don’t suggest ordering online from them until they update and correct their system.”
