I saw a consultant prior to arranging my work. She agreed it was appropriate treatment for me. The consultant I saw on the day of my procedure attempted to up-sell me a different procedure whilst I was stood half naked in the room. Even though I was assessed as appropriate to have the procedure by her colleague she cancelled the work leaving me feeling quite humiliated. She said “I understand this better than the First Lady you saw”. Which begs the questions - why bother having an initial consultation? Was the First Lady not trained sufficiently? Is it usual for consultants to speak negatively about each other to patients? It doesn’t leave a customer feeling confident or comfortable with the practice