Robyn tried to convince me that for anti wrinkle they used the German brand for years, and solely that. Further she tried to convince me that you have always used this on me which is rubbish. I was also advised that using the German brand was a business decision....sadly one you failed to inform your clients of. I wasted my time and yours making a booking for the brand botox and turning up only to be told that this rather surprising news. Sadly, as a result you've lost a customer of 13 years, I checked my recoreds and found that I started my treatment with you back in 2009. Fortunately for me, I found a business that does administer what I was after and took me as a walk in on the same day...lucky me! If your business decisions don't match your client's expectations and budget, then 'trying to stay afloat' as Robyn mentioned to me (in a passive aggressive tone) might prove to be difficult. Wishing your business the best of luck.