“Tried to book a moving date for a week ! Was constantly told different dates communication was really bad! At short notice everything it eas changed again and made me cry ! in the end I cancelled and looked for another removalist !”
Posted 1 year ago
Thank you for taking the time to review the service that you have received from Reliable Moving & Storage. Without this type of feedback we will never improve.
Firstly let us take this opportunity to apologise again; it is never our intention to leave a customer disappointed.
Secondly we have been in business for over 25 years, servicing thousands of clients every year. Our unique booking system allows you to select a provisional move date in advance & we don’t take other work that will prevent us being available; this allows you to go ahead and exchange in the knowledge that you have a removal company booked in for your chosen date. If a suggested date is already fully booked we offer our customers other available dates that can be held.
Short notice changes can be very difficult for us to cater for; we do, where possible, change our operational plans to allow for last minute bookings, cancellations and postponements. Again we are truly sorry that we couldn't assist you with your move this time.
We hope that your move went smoothly with your second choice of removal company.
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Alice, Customer Support
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