Remy sent me the wrong weight blanket - it weighed over 8 kg, instead of 6 kg. They failed to acknowledge or apologise for this mistake. I incurred a cost of £8.99 to return the blanket, in addition to a very uncomfortable night's sleep (the blanket was far too heavy for me). I have emailed twice about this and only been told that 'our system does not permit us to refund more than you have spent on the order.' A very disappointing experience all round.
5 years ago
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