I was needing a spare tyre for my Renault Laguna. I advertised on the website "1stchoice.co.uk" A website that specialises in hosting the sales of recycled vehicle parts, what I was needing, being sure to input the size I was needing clearly as 225/45R17.
Renparts answered my advert with offering Wheel (Spare) Current wheel 225/45R17 for £73.50. What they sent me was a space saver, numbered 135/80R17, clearly not what I was looking for. And at a price you may expect to pay for a recycled proper wheel, not a recycled space saver.
I contacted them, they tried to tell me this was what I had ordered, but after I made clear it was not they agreed to have it collected and issue a refund. They didn't issue a refund
I never heard from them until I chased it up. They claimed to have sent a courier, but I didn't see one. They then said that if I wanted a refund I would need to return the space saver. I paid £14.40 to have it returned to them and received a refund. But it meant I had to pay £14.40 for their mistake. I had offered tto dispose of the space saver for them but they demanded it be returned if I wanted a refund.
I have written to Trading Standards about them.