Dear Rentola Team, I am writing to formally complain about an unauthorized subscription charge of approximately £40 that was taken from my bank account. I did not knowingly agree to this subscription. Immediately after noticing the charge, I canceled/unsubscribed within minutes — yet Rentola is still holding my money and refusing to process a refund. I find this practice unfair, misleading, and highly unprofessional. To make matters worse, your website offers no proper customer support — no phone number, no clear way to resolve such issues. At this point, I am forced to leave public negative feedback about my experience and will also consider filing a chargeback/dispute with my bank if this is not promptly resolved. I request an immediate full refund of this charge, as I have not used and will not use the service.