Hello Mr Felton Willis, thank you again for the amazing service. This BRB is absolutely beautiful and she is very healthy, already nipped me too. The packaging and packing were great, the cup was labeled as was the package and she was nice and warm with that heat pack. I understand the shipping delay due to the weather being too cold as I previously ordered a rainbow from another company and they shipped during a storm so my snake ended up dead due to delays. But thank you again for this amazing snake, I included pictures to prove that she was packaged correctly and professionally as well as healthy. I look forward to future business with your company.