This company sells policies for a very cheap price and when you actually breakdown they will find many clauses not cover you and charge you hundreds of pounds to help. I was broken down on the M6, my tyre hit a pot hole and lost air. I tried the compressor but the tyre needed replacing. Called this joke of a company who were more interested in selling than helping, asked if I had a tyre puncture kit??? What?? Ok so I told her that my car is not supplied with a spare wheel so I'm sure the manufacturer would supply it yet I am not sure. She simply went on to say that I am not covered and I have to pay hundreds of pounds for rescue. The line was disconnected and she didn't even have the courtesy to call back. It takes up to an hour to connect to them. I called back and spoke to another guy and he went thru the same rhetoric. I told him I have a puncture repair kit as citeron supply it built into the compressor. He said he need to see a picture etc... funnily enough by his own admission he said the puncture repair kit doesn't work! So clearly his company use this so they can "bait" and "switch" which to my knowledge is illegal. I had already arranged for a mobile tyre fitter to sort it. This company also auto renew the policy at a higher price without permission. I have wrote to the complaints department, let's see what they say. Both the AA and RAC said they would not care if the motorist had a puncture repair kit or not and would simply be more concerned with getting the driver back on the road. Disgrace of a company, I'm going to share my story with an Asian newspaper and see if others have been ripped off by this company and if we can complain to a regulatory body and our banks that we have been duped by a bait and switch operation. If anyone else here would like to get in touch , Please email me at londonnicky(at)gmail.com