All well and good until you breakdown!! Car broke down I called the helpline and when I finally managed to get through a rep - after a 30mins wait - I was told that as per policy (small prints) they would only offer a 10 miles recovery in case they were not able to fix the car on the roadside. The CS rep then asked me for me to find a garage within 10 miles range where to tow the car in case they were not able to fix it and call him back! I refused the ridiculous ask to start googling and calling garages from the roadside and only when I ask for an alternative they mentioned that I could pay £5 extra per mile for my car to be towed home in case they were not able to fix it on the roadside. I reluctantly accepted and agreed to pay £151 extra for the car to be towed home and only then the Rescuemycar rep proceeded to check if he could find a Road side Assistance company that would take the job (?) or it was not their responsibility to send anyone. Luckily for me they found an agent and I was asked to pay the £151 excess by card on the spot and only then they confirmed they would send someone out to look at the car within 3hrs!! (by then that would have been 4:30 hrs wait from my intial call to Rescuemycar). I was also told without too many words that once rescued I could not call them again for the same fault until I get a garage to look at it as the policy would not cover it. This is by far the worst CS experience I have ever had. DO NOT USE this company, they will NOT RESCUE YOUR CAR!