Choose your words carefully. Caught the bottom of my car on a small piece of concrete at the local recycling centre, which knocked the steering out of alignment. Phoned "Rescuemycar", explained what had happened. All of a sudden it is an 'accident'. They wanted details of my car insurance so they could action a claim, required the name of an authorised garage to take the car to. Was told that they may have to use 'specialist equipment', which would incur an additional charge; and that I would have to submit a detailed invoice so demonstrate that the car was repaired. Instead of having what I thought was the protection of breakdown cover turned into a nightmare scenario where I had no idea how much out of pocket I would be literally providing 'Rescuemycar' with an open chequebook to charge me whatever they liked. I had no option but to cancel the callout and subsequently cancel my cover as I could no longer trust them to provide an acceptable service. Made my own arrangements to move the car where the damage turned out to be fairly minor. Do not use the word 'accident', unless you have been involved in a genuine accident.