Anonymous
Can I give a zero stars? This is a scam! We went through the process to book a room for $87 a night. It took two minutes to book and apparently there were 8 rooms at that rate. I was booking at 3 am on my iPhone. When I processed my card I was charged approx. $425.00 . When I called to ask what happened they said their rates were “subject to change “ . I wasn’t notified of the change at any point nor was I notified of the $20 service fee they add on top of it all. I was told that there was nothing they could do for me. I asked for a supervisor and was told it may take 2-4 minutes to transfer. 15 minutes later the same lady got on the line and said she would have to put in a request to have someone call me in 24hrs. You can’t legally charge someone something that they do not authorize. She claimed the rate change showed on the screen which it did not. Then she said maybe it didn’t show because I was booking on my phone. Who cares! You can’t do that. I’ve never used these guys before and never will again. Use Priceline or booking.com or cheap tickets.com. Use anything but this!
3 years ago
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Reservations.com has a 1.1 average rating from 136 reviews

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