This is obviously a dishonestly run site. They don't let you know that when you confirm a reservation on their site, you are actually making a nonrefundable purchase which includes unreasonable fees and other charges. For a room at Holiday Inn in Chicago, they charged me $119 PLUS over $44 in "government mandated" taxes and fees PLUS $19.95 in more fees. The exact same room at Tripadvisor is $119 plus $19.95 in total taxes and fees. I leave it to you to figure out who is telling the truth. Be sure and check them out with the BBB. You will read this: BBB files indicate that this business has a pattern of complaints; consumers are reporting they are not made aware of certain fees the company charges in order to make a reservation through the site. Additionally, consumers have reported lack of transparency when it comes to going on what appears to be an actual hotel site...