So, not only did they charge me a $20 "service fee" but the rude customer service lady hung up on me when I told her that I wasn't aware of this charge! The total amount of the hotel doesn't show on your screen until after you've hit submit. And guess what? There's another $20 fee for cancellation. And even more fees bc she said will accrue just for calling!! Absolutely DO NOT use this service! I didn't even know I was using it, as it appeared to be the hotel website and not reservations.com. WOW is all I can say.......
4 years ago
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