Reservations.com is a scam. You think you are on the hotel’s website and calling the hotel direct but it is actually a third party in a foreign country. They charge your credit card when you book the reservation and have no refund policy. Our 3 night stay was cut short by one night due to the room’s uncleanliness. The linoleum floor was filthy. I got on hands and knees and cleaned it myself. The paper towels were black! I had to do floor twice and still brown dirt was coming up. The hotel manager was sympathetic and agreed it was unacceptable and she would not charge us a penalty for checking out a day earlier. But because we didn’t book direct at hotel, the hotel manager could do nothing for us. I called customer service at Reservations.com and they said there was no refund policy. I pressed my case and the representative said she would submit a request for refund but we wouldn’t know outcome for 7-14 days. That was unacceptable to me with today’s technology. I asked to speak to a supervisor but one was “unavailable”. I instead took matters into my own hands and called my credit card and disputed charges. My credit card issued a temporary credit for one night’s stay pending their investigation. With nearly 1,800 complaints in 3 years to the Better Business Bureau, Reservations.com has a very bad reputation. Lesson Learned: Do not use third party services for your travel accommodations!