The hotel we booked was like arriving in the horror movie The Shining
There was only one receptionist and a few people cleaning.
No restaurant or cafeteria was open for us to have refreshments after a very long journey.
It's a ghost hotel with no guests and most floors closed.
This is meant to be a 5* hotel!!!!
We left immediately and are now fighting to get a refund and to take them off their website to spare others that might book it.
They just closed our investigation, took our money and ran.
They should defend the customer
2 years ago
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