“Tried to cancel room due to winter storm more than 24 hours in advance. Denied due to policy. Customer service cannot speak English. I guess they want me to kill myself traveling through a storm to save $170. Zero rating should be possible. And that would be generous.”
“The websites they use are very misleading and make you believe you are booking directly through the hotel webpage. Should you need to modify your reservation, you can't. I accidently booked through them because the website said wminneapolisfoshay right at the beginning making it look like you were booking with the mariott directly. They even have the mariott logo at the top of their booking. Very different from when you know you are booking thought a third party such as expedia, hotels.com, ect. Do not use.”
“My flight was cancelled by the airlines the day before we were to check in to the hotel in Florida. I spoke to multiple "people" at this company and showed proof the flights were cancelled because of a hurricane which is considered a weather event beyond human control. Immediately they showed they wouldn't cancel the reservations and credit back my credit card. I spoke to the hotel manager directly and was told they refunded back to this company the funds for the stay. They kept the money from the hotel and from my credit card company. They are thieves and make every effort to rob people. Also, looking further into this company it should be noted they are in a questionable country with a horrible reputation. I have filed a complaint with the attorney generals office in my state and further with the Washington US office. They are considered scammers. Avoid them at all costs. They don't even deserve 1 star. This business must be closed down.”
“Reserved a non-smoking room, reservationstays booked a smoking room and the hotel couldn't change the reservation upon check-in. reservationstays said they will be more careful in the future, the customer service was rude and unapologetic. They will not offer anything in terms of refund or reimbursement, not even credit towards another reservation.”
“stay far away from this site. they will screw you and then youll have to fight like hell to get your money back. and you wont get it all. this site should not be allowed to conduct any type of bookings.”
“If I could give zero star. I would. Made reservations for the hurricane and went to check in we were told our 3rd party cancelled the stay. Now nowere to go. No refund and a cat 4 storm getting ready to hit. What kind of people would do that in an state of emergency. They put my family in harms way. We are lucky but I'm sure others who booked through this site were not.”
“Was trying to get a hotel room during a road trip. Called a hotel directly, but somehow ended up calling reservationstays.com . Didn't have a room where I wanted it, but they said they had a room at the Motel 6 and we were desprete so we agreed. They charged my card $250. Get to the hotel, and they have no record of payment only my reservation. Show them that my card had been charged but they have no record. Call reservationstays.com who tells me they need to look into this and they will call me back .... It was already 230 in the morning at this point so after an hour of no call back I ended up just asking if I could pay for a room (again) and getting a refund from reservationstays. the hotel charged me $120. Reservationstays overcharged me $130. 5 days later I am still fighting with them for a refund. TERRIBLE EXPERIENCE. They have finally said they will try but it will take 14 days, with no guarentee.”
“Booked being quoted Cdn dollars as I called from Ontario booking for hotel in Nova Scotia and was charged in US dollars!! Beware! Stay away from this company. They cheat their customers! Unreliable and when problem addressed w Supervisor to follow up they did nothing to correct their mistake. Should have checked their reviews before booking as see only a 1.1 star rating average!”
“I want to express my gratitude to Christy Emily for her evaluation of Doris Ashley. who is unquestionably a cyberspace magician.
I contacted her as soon as I read positive evaluations of her, and it only took her three days to refund $500,000 to my trust wallet, which I thought was lost forever after being taken by fictitious brokers.
Doris is truly a hero in the cryptocurrency community, and I'd venture to say that she deserves every rose she receives. Whoever requires a recovery specialist Please contact Doris Today, send an email through to her via (dorisashley71 (@) gmail com).
WHATSAPP: +1---(404)--721---56--08”
“Didn’t stay at the hotel due to global outage (hotel couldn’t give me the room, and refunded it), but Reservationstays would not refund me, even though they were refunded.”
“Overcharged as charged US dollars not room rate quoted in Canadian dollars!! Paid twice as much!! Beware and be careful! I didn't know I was even booking from this 3rd party site but thru Hilton site. Trust other sites and did not find nec to check invoice until already checked in and had prepaid . Hilton Garden Inn Halifax Nova Scotia .”
“Caution should be exercised when dealing with investment firms , as i unfortunately experienced a significant loss with an online investment company . With the assistance of Againstcon. com , i was able to successfully track and recover my funds . Their intervention was pivotal in resolving the situation effectively”
“I booked a fully flexible room stay at a hotel - however, when I tried to cancel one of the two nights (due to flight change) on a date that was within the flexible policy I was told that the policy didn't cover "booked the wrong dates". DO NOT USE this company. It appears on the hotel website as if it is a direct booking with the hotel, but it isn't. There is also no facility to continue with a complaint - it is closed by teh company after it has issued a reply.”
“I work at a hotel. The guest booked a room with 2 beds but reservationstays.com booked a room with 1 bed. The confirmation email from reservationstays.com says the guest booked a room with 2 beds, but when the guest called support for help, support kept telling the guest that the room with 1 bed is the one they booked and they will not make any changes.”
“A total dishonest and scam operation.
They charged me $1600 for a 2 room 2 bathroom suite in Fairmont Chateau Whistler and where we got there, the hotel said they only booked us a 1 room and 1 bath suite which was only $850/night and when I called Reservations Stay, they said “Sorry, the room was non-refundable”. That’s a total scam and my bank advised that I report them to the police for scamming and I will be doing that as well as a sign the credit card company for a refund. Horrible people. Beware!”
“If you google to find a hotel you know, these people clone the hotel site. They DO NOT tell you they are not the hotel. Moreover they impose cancellation restrictions that exceed those of the hotel. When you try to cancel they direct you to a website. It is highly unlikely that you will be refunded. Furthermore, your bill will have a "fees" item which you are led to believe is local taxes, etc. I would not use these people again under any circumstances.”
“Don't use this service, they are shady at best. They tell you your reservation is fully refundable, but whennit comes time for you to try and make a change or cancel for a refund, they first give you the run-a-round, then they don't refund you. And tell you it's because of the "Hotel's policy" and the hotel tells you it's these guys policy. Stay away!”
