“This company quotes and charges room rates that are 2 to 3 times the rates quoted by the hotels, and then their fees & taxes add further unwarranted costs. DO NOT USE THIS AGENCY - EVER.”
“Zero stars if I could. I was trying to book the Hyatt in Nashville and this website came up with the URL exactly the same as the official website with /reservationstays at the end. I had deliberately avoided booking my accommodation through a third party booking site. I tried to ask a question using the bot at the bottom right of the screen. It wouldn't allow me to ask for pre-booking, but only for existing bookings. So silly me, I made the booking and then went back to ask the question. The bot had no record of my booking. I had been sent an unofficial looking voucher for check-in, and my $$ had been taken. I then checked directly with Hyatt - nope no booking there either. I've contacted my bank and cancelled the card. I'll dispute the transaction once it's no longer pending.”
“Dealing with investment firms should be done with caution, as I regrettably suffered a big loss with an internet investing company. Through the aid of Tπ«πbπ₯ππ¬π₯ππ.ππ¨π¦ I was able to locate and get my money. Their involvement was essential to successfully resolving the issue.”
“I have many of the same complaints as others. This company should be shut down. We were charged an outrageous amount of "fees & taxes" after being tricked into thinking this was the actual hotel website. The fees & taxes were hidden on the booking site and then a receipt wasn't even included in the email confirmation. Calling the company within 5 minutes of booking (when the charge was still pending!) yielded NO help.”
“Tricked into booking with this site, thinking it was the actual hotel. Realized it within 5 minutes and called immediately to cancel. They would not cancel, which is HORRIBLE customer service. Nobody operates the way this scam company operates. Let's just hope the rooms are there when I arrive. DO NOT DO IT!”
“I was spoofed by the site into booking through them instead of directly through Sheraton as I intended. I will never do it again. Sheraton didnβt have my room choice because it was not transmitted.”
“Tried to cancel room due to winter storm more than 24 hours in advance. Denied due to policy. Customer service cannot speak English. I guess they want me to kill myself traveling through a storm to save $170. Zero rating should be possible. And that would be generous.”
“The websites they use are very misleading and make you believe you are booking directly through the hotel webpage. Should you need to modify your reservation, you can't. I accidently booked through them because the website said wminneapolisfoshay right at the beginning making it look like you were booking with the mariott directly. They even have the mariott logo at the top of their booking. Very different from when you know you are booking thought a third party such as expedia, hotels.com, ect. Do not use.”
“My flight was cancelled by the airlines the day before we were to check in to the hotel in Florida. I spoke to multiple "people" at this company and showed proof the flights were cancelled because of a hurricane which is considered a weather event beyond human control. Immediately they showed they wouldn't cancel the reservations and credit back my credit card. I spoke to the hotel manager directly and was told they refunded back to this company the funds for the stay. They kept the money from the hotel and from my credit card company. They are thieves and make every effort to rob people. Also, looking further into this company it should be noted they are in a questionable country with a horrible reputation. I have filed a complaint with the attorney generals office in my state and further with the Washington US office. They are considered scammers. Avoid them at all costs. They don't even deserve 1 star. This business must be closed down.”
“Reserved a non-smoking room, reservationstays booked a smoking room and the hotel couldn't change the reservation upon check-in. reservationstays said they will be more careful in the future, the customer service was rude and unapologetic. They will not offer anything in terms of refund or reimbursement, not even credit towards another reservation.”
