The beauty of the internet is that it almost guarantees that one can find the best price on any product with some research. So how does a company distinguish itself from the sea of competitors offering similar products at comparable pricing? Customer Service. I knew I was going to buy a chaise from somewhere, I just didn't know where. Enter Bob of Restaurantfurnitureplus.com. Bob was quick to reply to all the questions I had concerning a product. The responses Bob provided made sense from a common sense perspective--it was not some fabricated response to suck a potential purchaser into making a purchase. I am still waiting for the product to be delivered and will update that portion of the transaction soon!