Two days back my laptop showed the problem with creating folders and also the right click option of creating the folders disappeared. After searching over the internet for the best possible solution to resolve this issue, I was suggested with installing the Restoro application. After the installation this application diagnosed my laptop and suggested to buy the license for rectifying the errors on my laptop, therefore I purchased the app and it showed me that the problems on the laptop are fixed. I restarted my laptop and found out that the problem still persisted and the services offered by this application didn’t work best for me. Alas, I had to format and reinstall the windows o/s which resolved the problem. After this, I further went on the product website to know about the refund policy and apply for the refund since I was not happy with this software application. I found out that there existed and online form which has to filled up by mentioning the serial key provided and the transaction/receipt number. I followed the same and submitted my request. To my surprise I found out the key was blocked on an immediate basis but I hadn’t got any reply in regards with my refund status or rather to know first about its decision. I believe if the services are taken off completely by blocking the serial key / registration key then my refund should be done with. I am awaiting a positive reply from your end. Please do revert at your earliest. Thanks and Regards, Harpal Singh Kamal