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Vincent
Rating and review is limited to the FREE trial version, and payment issues for paid versions. Initial look and feel, and simplicity was good. The scan and identification of issues seemed good. I was looking to troubleshoot an issue with Civilization VI application that started a week ago and beyond identifying the crash logs to clean, it identified a worm, W32/KDE.Silly.A, tied to the application's install folder. However, the button to repair this issue manually did not function and trial version information suggested it should be supported. I was able to address another similar threat identified by the tool, yet received no loop feedback from the tool as to why the button didn't do anything for this specific worm. I had already noticed there are major glitches in scrolling in the scan report, it constantly returns you to a thumbnail rather than letting you scroll through freely. This was exacerbated when I tried to launch it in safe mode as I remembered manually removing malware otherwise in a locked state for being tied to a process that would always relaunch itself. I thought maybe this was why the removal button didn't work so I gave it a shot. The scan report interface scroll bug renders any manual removal, which is all that is supported in the free trial, virtually impossible in Safe Mode. I'm fine if it's not supported by a trial version, I just want transparency in the tool rather than shady ways to force me into a purchase to enable the "repair all button" to work around interface defects. Lastly, the payment options seemed shady and unclear about whether the 1 year service was a one time license that could be repeated upon expiry, or an automatic yearly renewal withdrawal charged to your account or credit card unless cancelled. The website fee seemed like it would be paid as a one time for one year, but the paypal payment actually priced /year, hinting at recurring payment. Given that the average person only very rarely actively makes use of such software, it is very easy to lose track of recurring payments. This seemed predatory.
3 years ago
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