The customer service made me happy by doing an excellent job in correcting my Microsoft error. I would advise older people like myself maybe to request staff to talk at a slower pace in order to achieve maximum understanding. I can't stress enough for people in my demographic social group, or people of frankly, novice status, that this isn't an exercise recommended for the faint hearted! Take your time in assessing the price! I say this in light of the general advice to customers that you shouldn't feel rushed - being rushed often can act as an alarm call. The acquisition of services does involve a leap of faith, I have to say, particularly for the "uninitiated" or novice users, not least as payment was taken before the service was delivered. So, it's something like a trust exercise in my experience. I would advise prospective customers to take a minute or so to scan some Restoro reviews first. If you don't understand you have to tell the agent. I thereby gained high satisfaction with the way full explanation was given. There were "stopping off points", by which I could ask questions, and the information about returns and refunds was readily forthcoming. Agents included an engineer in my transaction, and again this proved to be helpful and rewarding. I was given maximum opportunity to take a follow-up call and was pleased to report that the error had been resolved and confirm that my case could be closed. Thank you so much for your invaluable help, Restoro!