I am satisfied with the resolution of my issue. Ea ch time I have used Restoro my ticket has been handled by multiple technicians, and it is not apparent that the original issue is passed along to subsequent technicians. I have to repeat the issue to make sure it is resolved. I am also never sure if I can leave the PC. I don't have time to spend hours in front of it waiting to respond to online comments. I have given my cell number to tech but I don't get a text or call letting me know they need my input or action. They continue to call my husband's cell. Communication is not the best.