Restoro broke my computer. Customer service is the worst I've ever seen. No one responds to the previous thread only to the latest email and it is not helpful. Here is my review on trustpilot so you know: "I recently "cleaned up my computer," by storing a bunch of my things on an external drive and deleting them for my computer. I added a VPN and an encrypted email service because I have been hacked (for over a year and a half) and have just barely been able to evade my hackers. But I thought there might be leftover junk on my computer and it has been running slow since the day we bought it, so I read a few reviews - absolutely not enough! - and had Restoro scan my computer. It turns out to have it clean your computer you have to pay, so I went ahead and paid about $45. After a 3-hour scan in safe mode (as opposed to the 30 minutes they say is about what you should expect at the max) I decided to go ahead and pay and have it clean up my computer." Restoro" BROKO my computer! My VPN will no longer load, several other programs don't work, and although I have shown the screenshots of what's not working and pretty much actually told them which ones were deleted from my windows components, every time I write a letter the same thing happens. A new customer service person responds, doesn't know anything about my problem and asks me to go through it all over again. Oh and apparently there is a mandatory paragraph telling you you can go on chat for quicker service. I tried that twice. What happened was this. The chat bot or customer service representative was busy so I waited. Then the screen went away absolutely gone! Even though I told them that, I still get a new representative or two everyday telling me to get on chat to solve my problem! I've been doing this faithfully for a week and have received absolutely no help. Finally today, the last customer service representative sent me the instructions to delete Restoro from my computer. Without mentioning anything of a refund! I have had it. Don't ever download this program! I don't believe they're scammers, but they are incredibly inept at helping and it is not the individual's fault. It is a systematic approach to customer service that doesn't work worth a hoot! I'm sure you can find better cleaners out there than Restoro. Please try for your own sanity's sake."