Everything went fine until the engineer started asking questions that I didn't know about and he expected an answer that I could not give him he kept saying that the answer was not the one he expected, I am 76 yrs. old, I am computer illiterate, I've got very frustrated and want to end the call, he is the engineer not me, I hope I don't have to deal with this situation again, for everything else I am satisfied, Alexa is working again, in the App I found a feature that said repair and I clicked on it and it worked fine Alexa is responding like before and the computer is working fine, or at least that I can tell, thank you for your patience