Jeff was very helpful; set the program to run - estimated it would take 30 minutes to an hour - then we hung up (it was way past my bedtime when it started). Upon checking the computer in the morning, the problem was still there. I was disappointed, of course. The gremlin was messing up part of MS Office Pro. Microsoft was able to fix it. Regrettably, I have chosen to cancel the subscription and request a refund. Now, I am waiting for my refund just requested. Consider this another test of Restoro's service: To disengage without reverting to the issues it was unable to resolve.