I had just about given up on my old desktop, and began shopping for something new and dreading the unplanned expense. Paying the price of Restoro repairs and 24/7 service seemed a huge burden, but I remember having this kind of service a few years ago, and it was just as expensive then. I also remember paying for repairs several times at shops with bench time costing $60 per hour. Thinking that I could avoid all of that, I finally decided to try Restoro. I am happy that the techs returned to my case four times to scan and rescan, then reinstall the OS and scan again. They came back a final time to be sure I was able to work with the changes, and they answered my questions. I was pleased that the techs made appointments for follow-up phone calls, but a bit miffed that they did not call ME at the appointed time. I waited too long, then called THEM to establish a session. That happened twice. Perhaps some accommodation can be made to respect the appointments better.