Anonymous
Horrible experience. Few months after I started my small business, a small stall in a local ethnic market, their rep walked in claiming that the contract would be for 18 months only, also it could be canceled anytime. As I was alone and distressed (due to my own health conditions) I explained to him that I am not good with paper work(which was definitely the worst thing ever to do), he offered to do all the paper work himself on his tablet. I asked my neighbor stall holder if 18 months sounded good and she agreed. So I though it was good enough. My business never did well so I had to close it within a year. I rang RMS as I was told by the rep, but they told me I could not cancel it , however after explaining to different customer services people and explaining how the contract was sold, I was told that they have done their own investigation and their rep did not mislead. Surprise how did they decide that, I don't know since no one ever returned to me and asked for my details or situation for their investigation. However, I was given hope that after 18 months I could cancel it. Called back after two years, I was told that I entered a 48 months contract and I could not leave that without paying their fee which is equivalent to the outstanding contract payment. The customer advisor was so rude and stubborn that she refused to connect me to the manager stating that their is no other option so I could not speak to the manager. Also I noticed that whatever you mention to them that you were told previously by other customer advisor, they simply refuse that stating that it is not in the call notes.
3 months ago
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retailmerchantservices.co.uk has a 1.33 average rating from 12 reviews

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