I will start by saying that everything was fine until I had a problem with the hardware. It began on 28/7/21 when my card reader stopped working. I spoke to technical services the same day and was on the phone for over an hour to then be told that a replacement would be sent out but as I missed the cut off point of 3pm (this was at 3.10pm) I would have to have to wait 3 working days to receive it, I wasn't impressed by that, as our card sales have increased a great deal during the pandemic, and stated that fact. I did receive a letter two days later to say to avoid this situation occurring again they would charge me an extra £2.50 a month. I'm still waiting to receive a replacement device despite it being nine working days and phoning last Wednesday and AGAIN today,and I'm still waiting for a response.